At PacificLight, protecting your personal data is important to us. PacificLight respects the privacy of your personal data and does not collect information about you without your knowledge. This privacy policy explains how we, that is, PacificLight and its affiliates, collect, retain, use and disclose your personal data.


Personal data refers to any information about a person from which such person can be identified. It includes all personal data provided in any feedback or enquiries submitted online or via physical form.

You have choices regarding our collection, use or disclosure of your personal data. By voluntarily submitting your personal data to us, you are accepting this Privacy Policy and expressly agreeing to the collection, retention, usage and disclosure of information with its affiliates and third party service providers for the following purposes:  

  • i. for the reason you have provided it to us (e.g. to respond to your query);
  • ii. to verify your identity;
  • iii. for the marketing of our products and services that we provide and information regarding our company such as promotions and events;
  • iv. for law enforcement purposes;
  • v. for the purpose of audits and/or the improvement of internal processes; and/or
  • vi. for the purpose of complying with a legal requirement.

We also collect and store information on your preferences by way of cookies during your visit to our website. Please refer to the section below on cookies.

Where you are submitting personal data which is not your own, you confirm that you have the authority at law, whether as a parent, guardian or an authorized person, to submit such personal data on behalf of the individual that such personal data pertains to.

We may collect, use or disclose personal data of individuals under an exception of PDPA if necessary. You shall ensure that all personal data submitted to us is complete, accurate, true and correct. If there is a change to any personal data, including your contact information such as your home address, email address or telephone number, please promptly update us on such change at [email protected].

A cookie is a small text file placed on your computer’s hard disk. Cookies are used to improve our website’s functionality by gathering and storing information about user preferences. This will help us to serve you better. You may disable cookies by changing the setting on your browser. However, if you disable cookies, you may not be able to access or use certain features on our website.

We take reasonable measures to safeguard your personal data in our possession from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. Whilst security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. In the event there is any breach of the protection or security on your personal data, we shall notify you no later than 72 hours from such occurrence.

This website may contain links to third-party websites where the data protection and privacy practices may be different from ours. We are not responsible for the privacy policies and practices of these other websites and we encourage you to refer to the privacy statement of these websites.

We shall only retain your personal data as long as there are continuing purpose(s) for doing so. Where such purposes no longer exist, we shall cease to retain your personal data by either deleting or anonymising your personal data.

We generally do not transfer your personal data overseas. However, if we do so, we shall obtain your consent for the transfer to be made and will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under PDPA.

Please contact our Data Protection Officer at [email protected] if you would like to:

  • (1) enquire on this policy;
  • (2) withdraw your consent to any use of your personal data; and/or
  • (3) obtain access and make corrections to your personal data, update your personal information with us or wish to make an application concerning your personal information.

You may withdraw your consent for us to collect, use or disclose your personal data for any or all of the purposes listed above by giving us reasonable notice to process your request and for us to notify you of the consequences of your withdrawal.

If withdrawing your personal data affects our ability to respond or address the issue for which you have contacted us, we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner to our Data Protection Officer.

Please note that despite your withdrawal of consent, we may be entitled to retain, use and disclose your personal data where such collection, use and disclosure without consent is permitted or required by law.

We may amend this Privacy Policy from time to time and we shall post the such amended policy on our website. We encourage you to check the latest version of this Privacy Policy regularly.

LAST UPDATED: 30 October 2023