SIGN UP ONLINE
Switch over with
just a few clicks
SUPPORT
From April 2018, households and small businesses in Jurong can choose to buy electricity from a retailer of their choice during the Open Electricity Market (OEM) soft launch period. This will cater to residential consumers whose premises have postal codes starting with 60, 61, 62, 63 and 64 and will be notified by EMA in Q1 2018. Read more about the OEM here.
The full launch of the OEM is expected to extend to the rest of Singapore in the second half of 2018. To get updates, subscribe to our PacificLight newsletter here or like our Facebook page.
Switch over with
just a few clicks
Speak to our
friendly staff
Singpost @ Jurong Point from 1 Apr – 30 Jun, every Wed – Sun, 10am – 8pm
There are no charges for switching over to PacificLight. Security Deposit will be collected upon first bill.
It refers to money collected by PacificLight as a credit to offset any non-payment of a bill.
We use the national statistics for electricity usage of each housing type to derive the equivalent of 2 months bill amount.
Your Security Deposit will be refunded to you within 1 month of closing your PacificLight account.
Yes, you can. All you need is a valid pass that is not expiring within the next 6 months.
You need to be an existing SP Group account holder. Prepare your NRIC and your SP Group account number before starting the sign-up process. This account number can be found at the top right corner of your monthly SP Group bill.
During this OEM soft launch period, only existing premises in the Jurong area (postal codes starting with 60, 61, 62, 63, 64) with an SP Group account will be eligible.
You will still need to set up an account with SP Group, and use the SP account number to sign up online via our website or let our customer service agent assist you via our hotline.
Once you have signed up with PacificLight, we will send you the contract via email or post mail which will indicate the start date. We will send you an email or SMS to notify you of the supply turn-on date. That supply turn-on date will be start date of your contract.
Switching over to PacificLight does not require you to change your current meter (Cumulative Meter), unless you are signing up for our Save While Sleeping plan1.
Most residential premises are using manual meters. SP Group sends meter readers to your premises to record your electricity usage on a bi-monthly basis. On the month where the meter is not read, SP Group will use an estimated usage. Our plans, Stick To It and Confirm Save works absolutely fine with manual meters.
The Smart Meter allows electricity consumption to be measured and read remotely at half-hourly intervals. This means meter readers will not need to go to your premises, and there will be no more estimation of your electricity consumption.
There are two types of Smart Meters — single-phase and three-phase — that depend on your premises’ voltage intake level. Residential consumers typically require single-phase Smart Meters.
To install a Smart Meter, there will be one-time fee of $40 (before gst) per meter per installation.
1 With the Save While Sleeping plan, your hourly usage needs to be tracked by a Smart Meter which measures your electricity consumption every half-hour.
There will be no disruption to electricity during the installation of Smart Meters.
No, there is no need for a telephone line.
Yes, you can continue to submit self-read meter to SP Group, and SP Group will be responsible for sending the data to PacificLight for billing. You can submit self-reads through SP’s website, email, Automated Phone System (“APS”) and WhatsApp.
Consumers will be given 3 calendar days before 5pm from next bill date to submit self-reads for the purpose of billing on months where the meter is not read. For example, if your bill date falls on 6 Jan 2018, you are to submit your latest meter reading to SP group between 3 Feb and 5 Feb 2018, 5pm in order to receive an accurate February bill.
Contact PacificLight at 6266 1188 and we will liaise with SP Group for you.
Switching over to PacificLight does not require you to change your current meter (Cumulative Meter), unless you are signing up for our Save While Sleeping plan.
PacificLight provides multiple ways for you to make payment. Click on your preferred method for more details.
| GIRO1 |
Get your GIRO application started!
Once your GIRO application is approved by your bank (usually 4-6 weeks upon receipt of your form), a system-generated notification will be sent to you. Your monthly payment will automatically be deducted from your bank account on the bill due date. If that day falls on a weekend, bank holiday or public holiday, your payment date will occur on the next working day. |
| Payment by Recurring Card2 |
For a worry-free and convenient approach that reduces the risk of late payment, set up your monthly recurring PacificLight bill payment with Visa / MasterCard cards. You’ll even earn reward points!
Your monthly payment will automatically be charged to your card account and you only need to pay your bills by your card statement due date. |
| Credit Card |
|
| ATM/Debit Card | |
| In Person |
You may pay your bills over the counter at all Singapore Post Offices by cash or NETS.
|
| Cheque |
For cheque payment, please cross the cheque and make it payable to “PacificLight Energy Pte Ltd”. Indicate your name, PacificLight account number(s) and invoice number(s) on the back of the cheque and mail it to 8 Jurong Town Hall Road, The JTC Summit #12-01/06 Singapore 609434 |
Note:
Yes. Simply call us at 6266 1188 at least 5 working days before the next deduction date. You should also inform your bank to stop the GIRO payment.
Due to the Bank Secrecy Act, banks will not disclose the actual reason to us. Please contact your bank directly to find out more.
Customers who make full and prompt payment on or before the invoice due date will enjoy 5% Prompt Payment Discount. The Discount will be reflected in the subsequent bill. Should you be unable to make full and prompt payment for any bill, the Discount will not be reflected in the subsequent bill. The first bill will not reflect the Discount as there is no prior payment record.
In most cases, the card is either declined or the customer has reported the loss of a card.
Call in to our customer service hotline at 6266 1188.
You can make payment within 14 calendar days from bill date.
Your billing cycle with PacificLight will be assigned by SP Group.
Click on the tab below to understand every aspect of your bill.
LAST UPDATED: September 2018
U-Save rebate is one of three components under the permanent GST Voucher scheme that helps HDB households offset part of their utilities bills, and lowers overall household expenses. You may visit here for more information.
Only HDB households are eligible for the GST Voucher- U-Save.
To receive the GST Voucher – U-Save (which will be credited to your HDB flat’s utilities account), your household has to fulfil the following conditions:
AND
Immediate family members living in the same flat must not own or have any interest in more than one property.
Each flat will receive only 1 GST Voucher – U-Save benefit, based on the HDB flat type.
| Flat Type | Jul 2018 | Oct 2018 | Jan 2019 | Apr 2019 | Total Amount Per Year |
|---|---|---|---|---|---|
| 1-and 2-room | $95 | $95 | $100 | $100 | $390 |
| 3-room | $85 | $85 | $90 | $90 | $350 |
| 4-room | $75 | $75 | $80 | $80 | $310 |
| 5-room | $65 | $65 | $70 | $70 | $270 |
| Executive / Multi-Generation | $55 | $55 | $60 | $60 | $230 |
*As announced in Budget 2018, eligible households will receive an additional $20 per year from 2019 to 2021, which will be paid out in quarterly tranches.
No sign-up is required for the GST Voucher – U-Save. GST Voucher – U-Save payments will be automatically credited to the utilities account of the household upon account opening. Each flat will receive only 1 GST Voucher – U-Save benefit, based on the HDB flat type.
The GST Voucher – U-Save is given out over 4 payments each year. For FY 2018, the U-Save rebates will be paid out in July 2018, October 2018, January 2019 and April 2019.
The GST Voucher – U-Save will continue to be rolled over to help offset your household’s utility bills for the following months. It will lapse only when your household’s utilities account is closed.
The GST Voucher – U-Save cannot be encashed because it is only meant to directly offset a household’s utilities expense and not other expenses. Any unused GST Voucher – U-Save will be rolled over to help offset your household’s utilities bills for the following months.
If you are eligible for U-Save rebates, we will reflect the remaining U-Save rebate amount for offsetting your electricity charges according to the rebate amount provided by SP Group.Should you notice that the remaining rebate amount is less than your entitlement under the GST Voucher scheme, this is because SP Group has utilised the U-Save rebate against your other utilities charges which should be reflected in their bill to you.
Should you notice any discrepancies in the U-Save rebate reflected in our bill to you, do email to us with a copy of your SP Group bill reflecting the U-Save rebate amount, and we will seek clarification on the discrepancy with SP Group. We will revert to you as soon as we receive a reply from them.
You will now receive your electricity bills from PacificLight, and continue to be billed by SP Group for your gas, water usage and/or refuse collections.
All registration and account closure fees with PacificLight are currently waived. However, if you request to close your account before your contract expires, then an early exit penalty will be imposed.
Supply turn-off is managed by SP Group as they are the appointed licensee for metering and electricity distribution network. PacificLight can facilitate a supply turn-off with SP Group on behalf of our customers. The fee of $10 imposed by SP Group will be passed on to you.
Yes, you are allowed to switch back to buy electricity from SP Group at the regulated tariff at the end of your contract.
Raise your request via any of the following channels and our Customer Service Agent will be in touch with you within 3 business days:
Kindly note that if you request for a switch-back before the expiry of your contract, an early exit penalty will be imposed.
They are scaling factors applied at the point of metering for network and transformer losses. You can visit www.openelectricitymarket.sg for more information.
It will be applied on your usage in the following manner:
Usage read from your meter (in kWh) x TLF = Billable usage
No problem, simply open an utilities account with SP Group, then call in to speak with our customer service agent to sign up with us for your new address for a period that covers your remaining contract period. PacificLight will facilitate the supply turn-off for the address you are moving out of. The supply turn-off fee of $10 (before GST) imposed by SP Group will be billed to you.
Here are the Fact Sheets for the respective price plans, where you can obtain key information about the contract. This is a requirement by the Energy Market Authority (EMA).
This contract is about the sale of electricity to you as a residential consumer to your premises. It is a standard retail contract that sets out the terms and conditions upon which we supply electricity to you and the charges to be paid by you for such supply. The contract starts without you having to sign a written document agreeing to these terms and conditions. In addition to this contract, the electricity laws and other consumer laws that contain rules about the sale of electricity, we will comply with these rules in our dealings with you. For example, the Electricity Act, its subsidiary legislation, market rules, relevant electricity codes and the Code of Conduct for Retail Electricity Licensees (collectively termed ‘the Rules’) set out specific rights and obligations about electricity supply, metering, settlement, marketing, payment obligations and options available for consumers after the retail contract expires or terminates prematurely.
This contract is between: PacificLight Energy Pte Ltd who sells electricity to you at your premises (in this contract referred to as “we”, “our” or “us”); and You, the customer to whom this contract applies (in this contract referred to as “you” or “your”).
3.1 When does this contract start?
This contract starts on the Contract Date.
Should you not be able to provide us with the required information for our processing of your application and transfer of your accounts from SP Group or from any other electricity retailers to us, the actual Supply Start Date may be later than the date stated in our contract with you. Consequently, the actual Supply End Date will also be delayed accordingly.
3.2 When does this contract end?
3.3 Vacating your premises
4.1 What is covered by this contract?
4.2 What is not covered by this contract?
This contract does not cover the physical connection of your premises to the distribution system, including any metering equipment and the maintenance of that connection and the physical supply of electricity to your premises. This is the role of SP Group under a separate contract called a consumer connection agreement.
5.1 Full information
You must give us any information we reasonably require for the purposes of this contract. The information must be correct, and you must not mislead or deceive us in relation to any information provided to us.
5.2 Updating information
You must tell us promptly if information you have provided to us changes, including if your billing address changes or if your use of electricity changes (for example, if you start running a business at the premises).
5.3 Use of your information
We shall not disclose your information to any person unless you have given us your consent via email or letter or over the telephone, or where we are permitted or required to disclose your information:
7.1 What are our tariffs and charges?
7.2 Changes to tariffs and charges
If we vary our offers, we will publish the variation on our website before it starts. We will also include details with your next bill if the variation affects you.
7.3 Variation of tariff due to change of Rules
If there is any modification or introduction of charges arising from a change to the regulated agreements that we have entered into with any other Licensee, or a change to any Rules or the application of the Rules, or by any order, or direction made by the relevant authorities in Singapore which applies to electricity supply and services rendered by us, we must inform you via email of such change and publish the change on our website. We will also include details with your next bill if the change affects you.
7.4 Changes to tariffs or type of tariff during a billing cycle
If a tariff applying to you changes during a billing cycle, we will calculate your next bill on a proportionate basis.
7.5 Goods & Services Tax (GST)
7.6 U-Save rebates
U-Save rebates is part of the GST Voucher scheme introduced by the Singapore Government for eligible residential consumers to offset their utilities bills. If you are eligible for U-Save rebates, we will reflect the remaining U-Save rebate amount for offsetting your electricity charges according to the rebate amount provided by SP Group.
Should you notice that the remaining rebate amount is less than your entitlement under the GST Voucher scheme, this is because SP Group has utilised the U-Save rebate against your other utilities charges which should be reflected in their bill to you.
Should you notice any discrepancies in the U-Save rebate reflected in our bill to you, do email to us with a copy of your SP Group bill reflecting the U-Save rebate amount, and we will seek clarification on the discrepancy with SP Group. We will revert to you as soon as we receive a reply from them.
8.1 General
We will send a bill to you as soon as possible after the end of each billing cycle. We will send the bill:
8.2 Calculating the bill
The bills we send to you (‘your bills’) will be calculated on:
8.3 Estimating the electricity usage
8.4 Your historical billing information
Upon request, we shall give you information about your billing history for the previous 1 year free of charge. However, we may charge you if we have already given you this information in the previous 3 months, or if you require information going back more than 1 year.
Additional charge on your historical billing information is $20 per report on each premise.
9.1 What you have to pay
You must pay to us the amount shown on each bill by the date for payment (the due date) on the bill. The due date will be no later than 14 calendar days from the date on which we issue your bill.
9.2 Issue of reminder notices
If you have not paid your bill by the due date, we will send you a reminder notice via email and/or text message that payment is required. The reminder notice will give you a further due date for payment which will be not less than 2 days after we issue the notice.
9.3 Difficulties in paying
9.4 Late payment fees
If you have not paid your bill by the due date, we may require you to pay a late payment fee of 1% of the outstanding amount per month.
11.1 Undercharging
If we have undercharged you, we will include such charges in a subsequent bill to you for settlement.
11.2 Overcharging
11.3 Reviewing your bill
12.1 Security deposit
We may require that you provide a security deposit. The circumstances in which we can require a security deposit and the maximum amount of the security deposit are governed by the Rules.
12.2 Use of a security deposit
12.3 Return of security deposit
13.1 When can we terminate / arrange for discontinuation?
Subject to us satisfying the requirements in the Rules, we may transfer your accounts to SP Group for their further action, which may include the disconnection of supply if:
13.2 Termination charges
Should you choose to terminate the contract before the actual Supply End Date for reason other than our breach, or should you breach any of your obligations under this contract which results in a termination before the end of this contract, the termination charges stipulated in the contract will be payable to cover our losses. The termination charges are as stipulated in the initial pages of the contract.
15.1 Use of electricity
You must not:
We will comply with all relevant legislation in relation to your personal data including compliance with the Personal Data Protection Act (12 of 2012) (PDPA). You can find a summary of our personal data protection policy on our website. If you have any questions, you can contact our Personal Data Protection Officer, whose contact details are also available on our website.
In addition to the permitted uses and disclosures expressly set out in our website, we will also use and disclose your personal information as permitted or required under Clause 5.3.
18.1 Complaints
If you have a complaint relating to the sale of electricity by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.
18.2 Our obligations in handling complaints
If you make a complaint, we will respond to your complaint within the required timeframes set out in our standard complaints procedures and inform you:
18.4 Mediation
19.1 Effect of force majeure event
If either party to this contract cannot meet an obligation under this contract because of a force majeure event:
The laws of Singapore govern this contract.
21.1 If we are no longer entitled by law to sell electricity to you due to a Retailer of Last Resort (RoLR) event occurring in relation to us (such date being the Default Supply Effective Date referred to in the Rules), then, unless you have contracted with and successfully transferred to another retailer or the SP Group before the Default Supply Effective Date, you shall be deemed to have agreed to purchase electricity from the SP Group with effect on and from the Default Supply Effective Date:
21.2 You are deemed to have consented to:
21.3 Upon your account being successfully transferred to another retailer or the SP Group under Clause 21, this contract will come to an end. You will not be liable for termination charges arising from the RoLR event. However, you will still be liable for any lawful charges incurred up to the day immediately preceding the Default Supply Effective Date.
22.1 Our obligations may be performed by another person appointed by us
We may appoint another person to perform some obligations placed on us under this contract. If we do appoint another person to perform some of the obligations placed on us under this contract, then:
22.2 Substitute retailer
22.3 Amending this contract
Should we make any amendment to this contract, we must inform you at least 7 days in advance via email and publish the amended standard terms and conditions on our website.
LAST UPDATED: June 2018
